Refund Policy

EIGHTFOOTLLAMA

30-Day Money-Back Guarantee

At EIGHTFOOTLLAMA, we stand behind our products and your satisfaction with them is important to us. We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase within 30 days of receiving it, you can return it for a full refund.

Return Procedure

  1. Contact us at [email protected] to initiate a return.
  2. Please provide your order number and a brief description of the reason for the return.
  3. Once approved, you will receive a return shipping label and instructions.

Refund Process

After we receive your returned item, we will assess its condition and process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that return shipping fees may apply and are non-refundable unless the product was damaged or incorrect.

Exclusions

Our refund policy does not apply to sale items, gift cards, or personalized/custom products. These are non-refundable and non-exchangeable unless otherwise stated at purchase.